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Mobile Governance (m-Governance) is a strategy and its implementation to leverage available
wireless and new media technology platforms, mobile phone devices and
applications for delivery of public information and services to citizens and business.
What is Mobile
Services Delivery Gateway (MSDG)?
MSDG is the core infrastructure
for enabling the availability of public services through mobile devices. The prime
objective of creating the MSDG is to put in place government-wide shared infrastructure
and services to enable rapid development, mainstreaming and deployment of m-Governance
services. It will enhance interoperability across various public services as well
as reduce the total cost of operation of m-Governance services by providing a
common pool of resources aggregating the demand for communication and e-Governance
services, and act as a platform for various Government Departments and Agencies
to test, rapidly deploy, and easily maintain m-Governance services across the
What is the purpose
of setting up the MSDG?
The purpose of setting up the MSDG is to provide a one stop ecosystem
for enabling the delivery of various electronic government services through mobile
devices in an efficient manner with minimum effort for the participating
Government Departments and Agencies. MSDG will also help in enhancing the
interoperability of mobile-based services among various Government Departments and
reduce the total cost of development and deployment of applications for
What are the
functions of MSDG?
MSDG will have facilitates such as hardware and software to test
and deploy the m-Governance applications. It will support the delivery of both voice
and data services and content in a network and device independent manner to the
extent possible and feasible. MSDG is proposed to be used as a shared
infrastructure by the Central and State Government Departments and Agencies at
nominal costs for delivering public services through mobile devices.
What are the
MSDG will support the following delivery channels for development
and deployment of mobile-based applications for Government services.
-SMS (Short Message Service)
-IVR (Interactive Voice Response)
-WAP (Wireless Application Protocol)
-U S S D ( Unstructured Supplementary Service Data)
-CBC (Cell Broadcast)
-SIM Toolkit (STK)/Dynamic
-Others (WiFi/ WLan)
The Department of Information and Technology (DIT) outlined its
objective to “make all government services accessible to the common man in his
locality, through common service delivery outlets, and ensure efficiency, transparency,
and reliability of such services at affordable costs to realise the basic needs
of the common man”.
Besides, the plan is for the websites of all government departments
and agencies to be made mobile-compliant; open standards will be adopted for mobile
applications to ensure the interoperability of applications across various
operating systems, and uniform pre-designated numbers shall be used for mobile-based
services to ensure convenience. It will be One Web Approach enabled. This implies
that all Government Web sites should be compliant with mobile devices to enable
users of such devices to access the same information and services as available.
What steps will DIT
take to promote the m-Governance initiative?
DIT, or any of its designated agencies will undertake awareness creation
and capacity building exercises for according greater visibility to the Mobile Governance
initiative amongst stakeholders and potential beneficiaries across Government, Industry,
and Civil Society.