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E-Governance: Need for a
Bottom-up approach
Achieving success in
e-governance requires active partnerships between government, citizens and the
private Sector
In its journey to improve services for citizens, the government
has undertaken several successful e-governance initiatives such as MCA21
(to improve the speed and certainty in the delivery of the services of Ministry
of Company Affairs), online submission of income tax returns, Passport Seva Kendra
(PSK), etc. Also, to roll out all the planned 1,100 e-governance services by
2014, the government is making huge investment -up to Rs 40,000 crore. This
investment will cover the cost of all kinds of hardware and software that will
be required for capacity building.
‘At your service’ or Mee Seva is Government
of Andhra Pradesh’s window to its citizens. Nearly 6,000 Mee Seva Counters are servicing over 50,000 requests per
day, which are geared to handle 100,000 transactions a day. It has converged
all National e-Governance Programme (NeGP) initiatives in rendering G2C services
in a fast and secure way – thus ended the “tyranny of ink signatures”.
Back-end applications interact with database and pull out information and
front-end application receives the citizen’s request
and communicates with departmental application
– therefore gives a single view of the citizen. It involves departments like revenue,
registration, municipal administration, education and other service delivery
channels.
